Terms of Service

Last updated: January 2024

1. Acceptance of Terms

By accessing and using MemoriesUnlocked ("the Service"), you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.

2. Description of Service

MemoriesUnlocked is a digital platform that allows users to create memory-based gifts that can only be unlocked by answering questions about shared memories. The service includes:

  • Creation of memory vaults with photos, messages, or voice notes
  • Setting up memory-based security questions
  • Sharing secure links with recipients
  • Payment processing for vault creation

3. User Accounts

To use certain features of the Service, you must register for an account. You agree to provide accurate, current, and complete information during registration and to update such information to keep it accurate, current, and complete.

You are responsible for safeguarding your account credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account.

4. Payment Terms

Memory vault creation requires payment of ₹249 per vault. Payments are processed securely through Razorpay. By making a payment, you agree to:

  • Provide accurate payment information
  • Pay all charges incurred by your account
  • Accept that all sales are final (no refunds except as required by law)
  • Understand that pricing may change with notice

5. Content Guidelines

You agree not to upload, post, or transmit content that:

  • Is illegal, harmful, threatening, abusive, or offensive
  • Violates intellectual property rights
  • Contains malware or harmful code
  • Is spam or unsolicited commercial content
  • Violates privacy rights of others
  • Contains explicit or inappropriate material

We reserve the right to remove content that violates these guidelines.

6. Intellectual Property

The Service and its original content, features, and functionality are owned by MemoriesUnlocked and are protected by international copyright, trademark, patent, trade secret, and other intellectual property laws.

You retain ownership of content you upload to the Service. By uploading content, you grant us a license to store, process, and display your content as necessary to provide the Service.

7. Privacy and Data Protection

Your privacy is important to us. Please review our Privacy Policy, which also governs your use of the Service, to understand our practices regarding the collection and use of your information.

8. Service Availability

We strive to provide reliable service but cannot guarantee 100% uptime. The Service may be temporarily unavailable due to maintenance, updates, or technical issues. We are not liable for any inconvenience or loss resulting from service interruptions.

9. Limitation of Liability

In no event shall MemoriesUnlocked, its directors, employees, partners, agents, suppliers, or affiliates be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from your use of the Service.

Our total liability to you for all claims arising from or relating to the Service shall not exceed the amount you paid us in the 12 months preceding the claim.

10. Indemnification

You agree to defend, indemnify, and hold harmless MemoriesUnlocked and its licensee and licensors, and their employees, contractors, agents, officers and directors, from and against any and all claims, damages, obligations, losses, liabilities, costs or debt, and expenses (including but not limited to attorney's fees).

11. Termination

We may terminate or suspend your account and bar access to the Service immediately, without prior notice or liability, under our sole discretion, for any reason whatsoever and without limitation, including but not limited to a breach of the Terms.

If you wish to terminate your account, you may simply discontinue using the Service. Upon termination, your right to use the Service will cease immediately.

12. Governing Law

These Terms shall be interpreted and governed by the laws of India, without regard to its conflict of law provisions. Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights.

13. Changes to Terms

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will provide at least 30 days notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.

By continuing to access or use our Service after any revisions become effective, you agree to be bound by the revised terms.

14. Contact Information

If you have any questions about these Terms of Service, please contact us: